I ordered a few things for my boss who was hospitalized for a punctured lung. I spent over $50 for the items to be delivered NEXT DAY MORNING to the Hospital. By 4:00pm the next day my boss shoots me a text asking where her goodies are... so I actually check and see that not only did they ship one of the items via Fed Ex and the other with UPS - but BOTH of the Tracking numbers stated that the items are stuck in PA! (WE live in Chicago) Had I known that these God forsaken things were coming from states away - I would have ordered from Edible Arrangements and had no issues! NOWHERE on their site does it say that they are shipping from another state. Secondly, WHY use 2 different carriers for ONE ORDER? Third, I use Fed Ex OFTEN - and pay the $40+ for Express Overnight shipping, and NOT EVER have I had any client call and say that they did not receive the package. I think they charge an arm and a leg for "express shipping" and make false promises... knowing they ship it the cheapest way. THANK GOD I did not order "fresh" fruit - otherwise they would be deteriorated by the time they arrived! Whats worse is - my boss is being released from the Hospital tonight and guess what? The only thing they will reimburse is the Shipping. So I suppose that is just $167 dollars out the window. I wish I had read the reviews on this company before using them... and all I wanted was something that would be delivered express next day. Lesson Learned. Ricky Smiley better stop advertising for them too, before I stop listening to his crazy self in the morning!