Stephanie P.

We had a reservation confirmation from Best Airport Transfers for pickup at London Gatwick Airport on September 15,2018. We waited over two hours at the meeting point, and repeatedly tried to call the numbers listed on the confirmation. Eventually we got calls back from both the numbers, from people who said they were not associated with this company. We had to take a bus to our destination, to which we arrived three hours late.

In March 2011 I made and paid (using my credit card) for a hotel reservation for my daughter and her husband through this site. Upon presentation of the printed voucher to the hotel, my daughter was informed that there was no reservation. In fact, the hotel had never heard of HotelClub. Fortunately, there was a room available, and the hotel agreed to wait until my daughter's checkout three days later, before demanding payment. The reservation never arrived, so my daughter had to pay for the room with her own credit card. My card was charged $211, and I am in the process of disputing the charge. Thus far, HotelClub has only submitted to my credit card company a copy of the reservation Confirmation/Receipt which of course is no help at all. Do not utilize this site!