Stephanie M.

Don't waste your money at iHerb. I have spent in excess of $3000. 00 over the past few years and only once did I ask for anything in return: Cancel an order that was placed over a weekend when they are CLOSED because I ordered the wrong item. I canceled it 8 hrs after placement,@ 9 hrs I received word from ARLENE - the most sarcastic rep I have EVER encountered ANYWHERE, indicating the product shipped the day before - but the order wasn't even placed the day before. Order shipped 3 days after I canceled it. Is a $3000. 00 customer worth losing over forcing a $53.00 order on them? I emailed the CEO, no response. IHerb used to free ship overnight. Now free ship takes 4 days; they ship through bulk postal snail mail. I replaced iHerb with WonderLabs, great people, assured me they wouldn't treat me that way, and give 10% off every order - unlike iHerb who only gives 10% to first time customer orders. If you want to be a valued customer, don't shop here.