LET THE BUYER BEWARE! Would give zero stars if could. Bought a voucher for Karina's Nails in Memphis TN. When I got to the shop there was a handwritten note taped to the desk that I was asked to read. The note said I had to pay $10 for tax and gratuity before being served. When I told her that that was not included in information on internet, someone came from the back and said, "Yes, it says on the voucher that tax and gratuity are not included." I said, "Yes, but tax is not $10 and gratuity is an amount I pay according to the service I get, not an amount that is predetermined by you." She asked me could I leave now. I told her I sure could and would be filing a complaint and asking for a refund. When I called livingsocial, spoke to Richard who said he couldn't give me a refund because it was past 7 days. I explained to him that this was not a regular refund, this involved extenuating circumstances. The merchant was trying to charge me a fee in addition to the voucher price and tax. I explained to him what the note said and after insisting on a refund he put me on hold so he 'could see what he could do.' He said he would pay half of the $10 and I could pay the other half. I told him I was not patronizing that shop. First of all, they weren't going to pay any tax and I determine the gratuity not them. So, after a lot of haggling he said he could credit me social bucks. I asked him why he couldn't just credit my credit card; he told me I didn't pay with a credit card. I asked him how did I pay and he said paypal. I said, "that's a credit card. Why can't you credit paypal." To make a long story short, I asked for a supervisor and got Bryan who was no more helpful than Richard. I believe this is a company of youngsters out to make a buck with no customer service skills and no knowledge of how to keep customers. Called paypal and told them what was going on. They filed a complaint even though it was past the 45 days. If you don't already know about or use paypal, look into using them to make payments for everything on internet. They are customer service oriented and will get your money back if you don't get what was promised. I will not use living social again. Stick with Groupon; they have more and better offers anyway. Now, on to filing a complaint against Karina's Nails with BBB.