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Stephanie I.

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3 Reviews by Stephanie

  • Tanga

6/15/19

Is it Tanga or ZoomUSA?
I ordered a refurbished dell 6430 from Tanga. When it arrived it would not boot. There was a letter enclosed that told me to contact ZoomUsa with any problems, so, I did via email. Received an automated email that they had received my email and would be in contact with me within 24-48 hours. When I didn't hear from them I called and spoke with John who sent me an RMA to return the laptop. I returned it immediately on 5/14/19 and I received the same laptop back on 5/25/19. It would not boot past the MS window and used icon; little circle just kept going around and around. I sent an email again on 5/29/19 asking them to send RMA and credit my account when they received the laptop back. Got the same automated email that they would respond within 24-48 hours. Didn't hear from them, so, I called on 6/4/19; John assured me he would make sure I got RMA right away. When I didn't get it 'right away', I called again and got John who said he was just the fulfillment center and could not set up for me to get a refund; I would have to contact the seller I purchased it through; but he could send me another laptop and my 15 days were up. NOT! After all of this, I have no confidence in the laptops or the seller. So, I sent TANGA an email on 6/4/19 and got the same automated email back from them. To date, I have not heard from them. I paid with a VISA through PayPal, so, I filed a dispute with PayPal on 6/14/19. If I don't hear from them within 10-15 days, I will file a dispute with Capital One, which is the credit card used on my PayPal acct and they are very timely in getting disputes taken care of. Don't take a loss. If it's not what you ordered, contact your credit card company.

  • Rotita

4/21/17

This is not a review but a response to a lot of the reviews. If you don't get your order I hope you know you can dispute the charge.

  • LivingSocial

10/23/13

LET THE BUYER BEWARE! Would give zero stars if could. Bought a voucher for Karina's Nails in Memphis TN. When I got to the shop there was a handwritten note taped to the desk that I was asked to read. The note said I had to pay $10 for tax and gratuity before being served. When I told her that that was not included in information on internet, someone came from the back and said, "Yes, it says on the voucher that tax and gratuity are not included." I said, "Yes, but tax is not $10 and gratuity is an amount I pay according to the service I get, not an amount that is predetermined by you." She asked me could I leave now. I told her I sure could and would be filing a complaint and asking for a refund. When I called livingsocial, spoke to Richard who said he couldn't give me a refund because it was past 7 days. I explained to him that this was not a regular refund, this involved extenuating circumstances. The merchant was trying to charge me a fee in addition to the voucher price and tax. I explained to him what the note said and after insisting on a refund he put me on hold so he 'could see what he could do.' He said he would pay half of the $10 and I could pay the other half. I told him I was not patronizing that shop. First of all, they weren't going to pay any tax and I determine the gratuity not them. So, after a lot of haggling he said he could credit me social bucks. I asked him why he couldn't just credit my credit card; he told me I didn't pay with a credit card. I asked him how did I pay and he said paypal. I said, "that's a credit card. Why can't you credit paypal." To make a long story short, I asked for a supervisor and got Bryan who was no more helpful than Richard. I believe this is a company of youngsters out to make a buck with no customer service skills and no knowledge of how to keep customers. Called paypal and told them what was going on. They filed a complaint even though it was past the 45 days. If you don't already know about or use paypal, look into using them to make payments for everything on internet. They are customer service oriented and will get your money back if you don't get what was promised. I will not use living social again. Stick with Groupon; they have more and better offers anyway. Now, on to filing a complaint against Karina's Nails with BBB.

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Stephanie I.'s review of Rotita earned 3 Very Helpful votes

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