Stephanie G.’s Reviews of eFamilyMart & more

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1/18/14

This company is a JOKE. I have contacted them through their customer service inquiry page on the website THREE times and not received a response. The product I got does not work and there is no instructions on how to return. It was a camera connector for iPad mini/ipad 4/iphone 5. I have tried this device on ALL of the different devices that it says it is compatible with and NONE of them worked. When I type in the order number that was sent on my confirmation email to process a return, it cannot pull up my account. This is the biggest waste of money ever. Do NOT order from this site!

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John b. – eFamilyMart Rep Over a year old

Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.

We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.

Also in order to assist you with the camera connection kit: Please see the link below.
http://www.youtube.com/watch?v=7jROxiFTTFw

If you are not satisfied with your order, you are entitled to a full-refund/replacement, no questions asked. In order to receive your refund, please contact us at info@ epacificmall.com

Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.

Thank You,
John B