stephanie b.

This site has low prices and the low prices come with zero customer service. I ordered my items via a sales "adviser" and he was super responsive before i paid for my purchase; after they took my money, it was difficult to get anyone on the phone. Their advisers are nothing but a bunch of sales people, don't take any advice from them because they are not very knowledgeable. If you order the wrong item, good luck getting them to own up to their mistake. If you call customer service and leave them a message, no one will call you back. You have to keep calling them like a stalker until you get someone on the phone.

PROS: prices are lower than the competition
CONS: zero customer service, poor communication, 25% restocking fee for returns