Match.com is borderline scam! They offered me a free upgrade that meant that my auto-renewal got re-enabled and I ended up paying even more than last month because of the upgrade. I think it comes down to me not reading well enough, anyway I'm 100% convinced that a serious website just wouldn't do this. It's the same kind of trick they try to pull when they tell you that you have to wait 24h before disabling the auto-renewal, tricks to make you forget!
I've immediately contacted the customer service that beside being polite didn't give in an inch, I tried to push even too hard for my taste but still nothing.
I don't dislike the website itself, it's just not great! I'm a web developer and it's simply outdated I guess. Also if you think that you are gonna sign in and find the love of your life try and be realistic: ain't that easy.