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According to the sales reps: The company stands on a platform as if they give full disclosure, and everything is "clearly stated in the email" but it is a total scam! If it weren't a scam they would just give a refund! I went into my settings, and deleted my account prior to the end of the 14 day trial, yet the $39.80 charge showed up today on my statement--- because they hide the way to cancel under "subscription" tab. What is the difference between the two? If I want to delete my account wouldn't that end my subscription? No, not here. They are charging people based on a technicality and it is CRAP!
I love how in the other reviews ANNA [customer service rep] copy and pastes the same reply to all the poor reviews... It would have been so much easier to just write my own resume, rather than deal with unjust billing of my account.
Worst experience with customer sales reps EVER!
Stefani G.'s review of LiveCareer earned 2 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Stefani G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Aside, from the cancellation in your Account Settings, we also offer several ways to cancel including by phone, live chat and email.
Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer