Stefan C.

AVOID AVOID AVOID - ordered a ps3 sharpshooter on 1/4/11, they confrimed by email it should be dispatched on mon 4/4/11 as i since read all these bad reviews, they also offered to upgrade my postage to 1st class as a good gesture, as predicted goods never showed, had no replies from email sent on 7/4 and 8/4. Spoke to them on phone on 11/4 they said order could take another week, so i cancelled order and they sent cancellation email stating no charge as goods are only charged for when shipped. Decided to check my statement on 13/4 and found full amount 33.99 taken from my account on 4/4... i was fuming, rang them up and was literally called a lier and were adamant no money was taken from my account, they said it was a shadow payment thats not really a debit but a way of checking the account is active? Doing my sums clearly showed 33.99 had vanished, they had a cheek to tell me to check with my bank and they would confirm this, had to ring my bank and sound a fool on the phone only for them to confrim 33.99 has been debited by gamesbasement. Had to ring them back again and this time they asked for proof, i asked if i could email a copy of my online statement, they agreed and confirmed on phone they had received it, they promised a email response by end of day... no email was received. So had to ring again today 14/4 again screaming and shouting down the phone, they then said that the online statement cannot be accepted as proof and i would have to go to bank for a print off, scan and email again... so backed into corner again, had to go to bank and do the business and mailed it to them again whilst i had them on phone for confirmation they had received it finally just checked my account and suprise suprise they had refunded the full amount... even though they were adamant i was wrong. So to sum up if you do order from these before doing any checks on them, then DO NOT GIVE UP RING THEM RING THEM RING THEM, SWEAR AT THEM, GO MAD AT THEM AS I DID, U WILL GET SRESSED OUT BUT I BEAT THEM, I THINK THEY HOPE THAT PEOPLE GIVE UP AND ADMIT DEFEAT, I DONT BELIEVE THEY HAVE ANY INTENTIONS COMPLETING ORDERS! WANKERS!