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The advertisements are misleading, when I complained, they didn't understand what I was referring to - not the size of the backpack but the short child size straps. The second item came (a dash cam) came with a broken charger. And when using the USB cable to power the unit, the unit was frozen on a Chinese language screen. My opinion - poor ads and crappy merchandise.
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Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team