FIRST THE WEBSITE STATES ITS FREE. AFTER YOU CREATE YOUR SLIDESHOW IS WHEN THEY ASK YOU TO PAY IN ORDER TO SHARE YOUR SLIDESHOW. I PAID AND THEN IN ORDER TO SAVE YOUR SLIDESHOW TO YOUR COMPUTER YOU HAVE TO WAIT ON THE FORMAT. IT'S BEEN A MONTH AND I STILL HAVEN'T RECEIVED IT. PS. I PURCHASED THE LIFETIME MEMBERSHIP!
Hi Stacy, sorry to hear that you've been waiting so long! It's likely that their was an error during the conversion process to video format as this shouldn't take longer than a couple of hours. If you send me your Kizoa email address at veronica.gomez@kizoa.com I can look into this for you and get it fixed asap.