I see all the bad reviews increased recently, and I as a seller have to say it is due to the new sellers from China. Tophatter started recruiting big suppliers from China who have no idea of the US market, all they care about is to sell their product. Tophatter customer service is not bad at all, they always favor the buyer over the seller to keep the buyer happy. I just hope that Tophatter will wake up one day and realize how bad it was getting all of those China sellers to their platform. They even started pushing away some of the US sellers to make room for the China sellers, so unfair.