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stacy p.

Contributor Level

Total Points
89

1 Review by stacy

  • TicketNetwork

11/12/14

NO STARS! I bought tickets to Frozen on Ice on Friday before the Sunday performance. By Saturday I still hadn't had the tickets emailed to me. However, my credit card was charged. I must have spent 3 hours on hold or calling to find out where my tickets are. I NEVER GOT MY TICKETS. I kept being assured by the supervisors that they were coming but they never did. The seller of the tickets never had the tickets. DI had to buy tickets to a completely different show for double the price because my 6 year old was so upset. DO NOT USE THIS COMPANY!

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Ticket N. – TicketNetwork Rep

Hello Stacy! We're so sorry for your unhappiness! It is unclear in this situation if the ticket seller who advertised the tickets actually accepted your order or not. If the seller accepted your order, they would be obliged to provide it or offer a 125% refund. If the seller didn't accept your order, they may well have rejected it because they couldn't supply the tickets. We give sellers the right to reject orders soon after they're placed if they have just sold out of the tickets through another source. We do penalize sellers, though, for every order they reject and hold that against them when it comes to deciding whether sellers are allowed to list tickets through our website. If you could email your purchase number to our manager Maxine at maxine.davis@ticketnetwork.com, she would be happy to look into things for you! At the very least, even though the event has passed, we could see what we could do to help you with a future order.

stacy Has Earned 9 Votes

Stacy P.'s review of TicketNetwork earned 9 Very Helpful votes

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