Stacy L.

I had convo messaged ModDotTextiles Nov 20/15 regarding a custom case for my Lenova Laptop. The seller Hope Shively responded quickly and we exchanged several messages confirming what I wanted. (She even sent me pictures of fabric swatches to pick from). Nov 23/15. She sent me a message confirming my order choice and told me she would make the case in the specified style and size (and would send me a picture of a lanyard I was wanting also)sample that night. This was the last time I had heard from her. I sent several messages asking for an invoice and even messaged her my payment information along with my address. ( this was a time sensitive order as it was a Christmas gift for my daughter). I have messaged her everyday asking what what was going on, she has not responded to any of them. This morning I went on my convo list as I wanted to screen shot the feed for this review. She has removed our interaction all together. I contacted Etsy they told me there was nothing that they can do. It would seem that Etsy protects the buyer and if you enter into a verbal agreement without actually exchanging money there is no way to leave a review. So BEWARE Etsy shop people know you can't place a review on their shop if transaction wasn't complete. Also have found out that even if you do get to write a review a shop owner can delete. So negative feedback will never be seen by any potential customer. ModDotTextiles has beautiful times. However shop owner Hope Shively is unprofessional, with zero customer service!