I do almost ALL of my shopping online (basically everything that isn't fresh foods or refrigerated). One of the many reasons I only shop online is the deals, which I find often at Tobi. Another reason is I like to make a wardrobe in my own style, and I do not like to wear the same clothes as everyone else. A lot of the clothes at Tobi are not my style, but I can find plenty that fit right in. I love the free shipping and free returns. At that point, I am not losing anything if something arrives differently than I expect. Online shopping is a gamble. If you expect everything to fit you perfectly and come exactly as you expect in your head, go to the mall. Plenty of my favorite clothes have come from the site, and I love to check the new arrivals everyday. I understand that people have had problems, and people with negative reviews are typically the ones to write a review, but I have always had great service from Tobi. I do get disappointed when things are One Size or come in only 2 sizes, but it comes how it comes. If you order it, you cannot expect it to be tailored to you. Someone commented that a One Size bra was too small. I think the idea of a one size bra is ridiculous, so don't expect it to fit you perfectly. Bottom line: I love the unique clothes I can get here, the great deals, the free shipping, the free returns, and the ease of ordering and keeping items in my cart to come back to later.