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After 14 days I called to find out the status of my order - "Will be shipping in a few days, you'll get an email confirming it shortly."
2 days later, I get an email that the chair I ordered was no longer available, my order was being canceled. Alternatively, I could choose to pay over 40% more for a different color.
When I called to complain, "We understand, but there's nothing we can do - we won't sub the traditional color for the color you ordered. We're sorry we acted this way."
What horrible customer service - lies and refusal to correct problems.
Stacie F.'s review of Madisonseating earned 11 Very Helpful votes
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