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I ordered a standard dress size and upon receiving the dress, it did not fit me around the hip area as I thought it would. When I contacted customer service, they claimed the measurements were on the website when I ordered the dress and that I would have to dispute any differences. Upon sending video and pictures evidencing the dress didn't fit as expected, they still did not want to let me return my dress or receive any kind of refund. They do not follow their own policy and claim I ordered a custom item. I completely would not recommend this site to anyone who may want to return their items.
Sb B.'s review of EricDress earned 6 Very Helpful votes
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Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you, please pay attention to your mail box.And we believe that your questions will be resolved finally. You can also write to service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team