Stacey P.

I was afraid to order from this company to begin with... and I should have gone with my gut instinct... I was given absolutely incorrect information from their customer service person. I was told that if I exchanged my order for something different then I would be given complete credit and not charged a return fee. There is no such policy or so I was told by the very rude "manager" I spoke with later. The return policy is ridiculous - I ordered a chair, and was going to be charged $100.00 to return this chair... nearly half what I paid! I also went online to see the details of the chair only to find that within two weeks from the time I ordered the chair and now the chair no longer exists... oh but wait it does... under a different name and for nearly $100.00 less than what I paid two weeks ago.
After requesting to make a formal complaint, the "manager" just sat there silent... nothing formal about it... absolutely ridiculous.

Please do not order from this company! Find somewhere local to buy from and support your community!

Do not order from this company! I have now placed 3 orders with them and every time I've had to cancel my order because the email confirmation I receive has my order wrong... Then once speaking to a rep I find out that the "in stock, ships today" advertisement is completely false. Says there is a cutoff of 200pm eastern, but turns out they change the cutoff time whenever they want. And they do not care to even try to fix the problem in order to keep me as a costumer. On top of everything else... I had an order placed where I had a deal on 2 day shipping, I again was given incorrect information which forced me to cancel my order only to find out later that the shipping deal would have worked and I could have kept my order. Oh and a heads up, Trueswords.com is the same company as buck.com! If I could I'd give this place 0 stars!