Booking.com is a total joke and booking hotel rooms through this site with full payment at time of booking means absolutely nothing. We booked a group of 13 rooms at Lancaster Houston, with full payment at the time of booking. About 4 weeks later we get word from booking.com that we DO NOT have the reservations! Even though we paid for the rooms and got confirmation numbers. Do not use this website. It is completely unreliable, undependable and unethical.