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Stacey H.

4
Level 4 Contributor

Contributor Level

Total Points
4,441

39 Reviews by Stacey

  • Diptyque.us

1/16/24

For some stupid reason, I decided to order a $285 candle from Diptyque.us. (Yes, I need my head examined.) When it arrived, I hated it. The scent was awful. I packaged it up and took it to UPS the same day. Then I waited. And waited. And waited. I checked the tracking every day and the return arrived at Diptyque's return center only two days later, but I didn't get a refund. I called at least six times over the next month and was left on hold for more than half an hour each time before I hung up. I finally had to call my bank and do a chargeback. If, like me, you've been wondering what it would be like to order a luxury candle and receive top-notch customer service (because everything is so expensive--customer service must be awesome, right?), just don't do it. I've smelled better candle scents at Target and the customer service is HORRID. Lesson learned...I'll never buy another Diptyque product.

  • Eileen Fisher

12/26/23
• Updated review

Purchased an item from Eileen Fisher's website about a month ago. I know I told myself I'd never give them another penny, but it was an item I'd admired for years and the price was fantastic. Well, I ended up hating the item and went to my local EF store to return it, only to discover that the store has been permanently closed! Apparently EF stores all over the place are being closed. Seems to be a sign of them going out of business, which isn't all that surprising. So I ended up having to mail the return back, which I did weeks ago. It was scanned as "received" a week ago and still no refund. So I sent an e-mail asking about my refund status and was told it could take A MONTH---a freaking MONTH!---for them to process my refund after they receive the package! What! The! Hell! Never again for real this time. Ugh.

Service
Value
Shipping
Returns
Quality
A long, hard fall
5/29/18
• Previous review

I used to be crazy about this brand. Back in the 1990s, when it was very hard to find EF clothing, I'd order from stores on the other side of the country just to get her stuff. Gorgeous fabrics made into high-quality, beautiful clothing that lasted for years. I was happy to fork over piles of money for what was easily 250 pieces over the last 2+ decades. Then, a few years ago, I began to notice poor stitching, ordinary fabrics, and, above all, awful customer service. No one answers the phone, returns take an eternity, and they rarely reply to e-mails. The last 10 pieces or so I purchased have shrunk, fallen apart, developed holes, or fallen victim to other serious quality issues. What will be my final piece of EF was returned last week: After three wearings and one careful hand wash/dry flat, the side seams on a cardigan just... came apart. And they refused to give me my money back; I could only get a store credit. Unreal! I would have happily kept it if it hadn't FALLEN APART! Then I saw on the EF website that they are taking clothing that has been *returned* to them, cut it apart, and sewed it together to make horror-show modern-day madras-type clothing that is not just hideous, but hilarious--I forwarded it to friends and we laughed for hours. This is the end, Eileen. You went out with a whimper.

  • Madewell

12/18/23

Incredibly overpriced Chinese- and Vietnamese-made junk. Returns take FOREVER...if you don't have a Madewell brick-and-mortar store near you, you will have to make your returns via USPS, and you'll wait an eternity for your money back. It's just not worth the trouble for such ordinary items.

  • Flairespresso

12/14/23

Appallingly bad customer service. Spent a small fortune on an espresso machine and a coffee grinder and never received either. Had to do a chargeback with my bank to get my money back. This company has no phone number! All contact is through a form on the website, which must not be monitored. Order at your peril.

  • Pandora

12/6/23

Finally ordered a snake-chain "Moments" bracelet and a couple of charms that I had wanted for quite some time. Waited a long time for delivery and was really excited to open the package. What a disappointment! The clasp on the bracelet was nearly impossible to open, the chain itself was stiff and didn't want to bend around my wrist, and--the worst part--the charms wouldn't fit on the bracelet. What? Returned all items and will never buy anything from Pandora again. I don't understand their popularity if this is the typical quality.

  • Metropolitan Museum of Art

11/12/23

They have some nice, if overpriced, items. But if you need an item for a special occasion, here's a pro tip: order a couple of months in advance. Not only does shipping take an ETERNITY, their customer service is horrid--no one replied to any of our e-mails requesting status. We were about to ask our bank to do a chargeback when the battered package showed up on our doorstep. The MMA thinks they are very special, but they sure don't ACT like it.

Service
Value
Shipping
Quality
  • Huel

8/29/23

The powder is awful, but the "Hot and Savory" bags of "food" are just ghastly. Even worse than the products is the customer service. They responded to an e-mail from me about shipping (before I ordered) within two hours. After I tried the stuff, which made me gag, I sent several e-mails about returning it. I never received a response. It's painfully obvious that they'll reply to you if it will score them an order but WILL NOT REPLY when you need help getting your money back. Go ahead: TRY to find information on their website about how to return products. There are no instructions and no address for shipping returns. There's only a suggestion to e-mail them, and they WILL NOT RESPOND. I ended up throwing away all the products, which were inedible. $160 down the toilet. Take your chances only if you enjoy being abused and ripped off. You'll never get another dime from me, Huel, and I'll be sure to trash your company if it ever comes up in conversation.

  • The Spice House

4/15/23

Shipping took an eternity. I could have grown the spices and ground them myself in the time it took my order to arrive. Good grief. Next time I'll go to the grocery store. I was really surprised to discover that Spice House (Bill Penzey Jr.) is a sister company to Penzey's Spices (Bill Penzey Sr.). These two companies are very different. Penzey's Spices has quick shipping and great customer service; Spice House took weeks to ship my order and the person(s) who replied to my inquiries was a real jerk. No more Spice House for me.

  • Society6

12/1/22

Overpriced, junky Chinese products that took FOREVER to arrive. I was so disappointed in the items I FINALLY received. Print quality was bad; product was cheap; price was way too high. On top of all that, it took a month (a MONTH!) for the items to arrive, and shipping was not free. I requested the shipping status from customer service and it took three days to get a reply, which was just a cut-and-paste regurgitation of their shipping policy, not an actual update on my order. I won't bother to return the stuff because I'm sure I'll just be asking for more problems. But I learned my lesson and will never place another order.

  • G.H. Bass & Co.

11/7/21

Ordered a pair of loafers from their website. There was no indication when I ordered that they were not in stock; if there had been, I wouldn't have ordered them. Paid (a LOT!) extra for overnight shipping because I needed them for an event that was happening soon. I heard nothing from them for two weeks, at which time I got an e-mail saying the shoes were on backorder with no known ship date. I called the number they provided to cancel my order because I'd never get them in time and I got a girl (I swear she sounded about 12) who was clearly working from home. Dogs barking, little kids screaming, all kinds of noise in the background. In addition to that, she had no idea what she was doing. She asked me which order I wanted to cancel (I have made ONE order from G. H. Bass in my entire life), which made me wonder if she had pulled up the correct profile. She kept asking ME what to do (so I fill out this escalation form, right? So then I send you a confirmation e-mail, right?), so I figured there was a snowball's chance in hell that the order would actually be cancelled and I'd actually get my money back. It was so unprofessional! I've no doubt that I'll be on the phone to my bank doing a chargeback in a few days because this little girl gave me no confidence that she had done what I asked her to do. G. H. Bass: I won't be ordering anything from you ever again.

Service
Value
Shipping
Returns
Quality
  • WikiTree

10/31/21

I had a horrible experience with WikiTree and got nowhere in learning about my family. The website is run by people who control your every move. My entries were merged with others' without my permission and some were removed for capricious reasons. I honestly felt harassed. After a couple of years, I gave up completely after receiving a really nasty message from another user. I then tried to delete my account--and they wouldn't let me! Some mystery person who apparently was one of the site controllers/admins kept messaging me about how I'd "made too may contributions" to leave. I was told that the only thing I could do was request anonymization of my data, but I couldn't leave. That completely freaked me out. I was unsuccessful in getting my account deleted. WikiTree is both a cult and a scam; they build their site on the backs of contributors and then refuse to do what the contributors want._____________

Update 5/19/2023: Now that a year and a half has passed since I wrote this, I'd like to make a comment about the five-star reviews that have appeared since. Interesting, isn't it, that they sound like some sort of ads that reassure people that WikiTree is helpful and not abusive and creepy. Also interesting is that two of them were written one week apart in October 2022. Clearly someone is behind a campaign to "rescue" this horrible website from the (very accurate) 1-star reviews. Take that into consideration as you read.

Products used:
WikiTree is a FREE website. There is no "receipt" to upload.

  • Boll & Branch

9/4/20

Convinced myself that $85 pillows would change my life and ordered four of them. They were well made and the fabric was smooth, but the "medium" down alternative pillows were really hard and inflexible and oddly heavy. Sent an e-mail asking for return instructions and a week later no one had replied. Called their 800 number and a recording told me to go to a website. The form I had to fill out was confusing and difficult to use; if I hadn't clicked around on all possible buttons I wouldn't have reached the page that produces prepaid UPS labels. Had to find my own boxes, which isn't the end of the world but these pillows are shipped to you compressed and are BIG once they puff up. It took a few days to find the right number and size of boxes and get all boxes into my car and dropped off at a UPS location. All in all, for the prices they charge, I would have expected better service and at least a human being to answer the phone or reply to my e-mails. I won't be trying any more of their products. It just wasn't the "luxury" experience I had hoped for._____________
Update: Three weeks and no one has replied to my e-mail yet. Still can't reach a human on the phone. Still no refund. Downgrading my rating to one star. Looks like I'll have to initiate a chargeback on my credit card. Such terrible service for so much money.

  • Keds

5/11/20

Your #1 destination for ridiculously overpriced canvas shoes. Hey, it's your money; waste it any way you see fit. But the real problem here is their horrendous customer service. I returned two pairs of their shoddy shoes (very poor quality and they ran SO small!) using the shipping label they provided, and it took six weeks (!) for the package to arrive at their company. I checked the tracking number every day and I thought for a while that it had simply gone missing. Then, finally, it arrived, and I waited another two weeks for an acknowledgement e-mail and ANOTHER SIX WEEKS after that for my refund. That's fourteen weeks, folks, to get my money back. Three and a half months! And they had the nerve to charge me eight bucks for return shipping! The entire time, they completely ignored my e-mailed requests for status updates. So frustrating. Never again.

  • Apotheke

3/29/20

Feeling like a fool after spending more than $80 on two candles: Hinoki Lavender, which smells like a public restroom, and Charcoal, which smells like a cheap Walmart pine holiday candle. They also burn unevenly. What a waste of money! Don't make the same mistake I did. Move on. Buy some nice $6 candles at Target.

  • Imperfect Foods

3/21/20

My produce arrived bashed to bits by cans of beans. I mean BASHED TO BITS. There was no effort whatsoever to put the cans on the bottom of the box and carefully package and add the produce. It was so cut/bruised/smashed that I had to throw most of it out. This is not SAVING money or food. I just don't understand. Apparently they are proud of their time- and packaging-saving "just throw it all in" methods, as I've seen them make comments about how these methods "save packaging." Well, that's convenient, isn't it. We don't package or bag or pad any of the stuff we ship because it saves money and time--but we'll hide behind the guise of "saving packaging materials." Ugh. This was my first order and I was stunned. I opened the box and thought OhMyGawd... what have you people done?!? I sent a message to customer service, and I received NO REPLY. Just wow. I will walk two miles (I don't have a car), wearing my mask, to my nearest Target to pick through their produce section in this COVID-19 apocalyptic era and take what's left and it will be a better value than this subscription service.

  • Roomdividersnow

3/2/20

Yet another company that won't post a review that isn't four or five stars. All their products have hundreds of rave reviews, but since they wouldn't post my 2-star review, I have to wonder how many unhappy customers you will never hear from. A company that won't post my review loses my business forever. For what it's worth, here's my review:

"I contacted customer service before ordering an 80"-120" tension rod for some light, unlined linen panels. I wanted to ask if this rod bowed in the middle once it had drapery on it, because I'd tried other brands that bowed and sagged really badly. "Oh no," was the answer. "Our rods don't do that." So I bought the rod for a 117" span, put it together, threaded on the drapes, hung it up, and... it bows in the middle. Granted, it's not as awful as other brands, but it makes me crazy every time I look at it because I'm into precision. It's right underneath the ceiling, so the bowing is painfully apparent. I'm going to keep it because it's the least awful of all the rods I've tried, but be aware."

  • Restoration Hardware

1/22/20

I had wanted a Printmaker's desk and bookcase for years. I got a small windfall and decided to take the plunge. Boy, what a disappointment. This furniture is cheap garbage. It reminds me of the junk you could buy at Pier 1 back in the 1980s. Soft, cheap wood; half-assed staining; extremely poor construction. They're both made in China and just hopelessly overpriced. The soft alloy hardware that was supposed to join the two halves of the desk together broke after just a few months (the bolts sheared in half), and I had to resort to using Alien Tape to attach the two pieces so I could make the desk usable. See the photos I've attached? This much damage resulted to the finish after using just a damp paper towel! I tried contacting RH for new hardware, but their customer service is nonexistent. They promise a reply "within 24 hours" when you send an e-mail, but not one of my SIX e-mails has gotten a response yet--and it's been a month. Don't fall for the hype and the glossy catalogs. This stuff is good for one thing: building a fire.

Service
Value
Shipping
Returns
Quality
  • Universal Standard

11/5/19

I bought a few things from Universal Standard and didn't like any of them. When I went to their website to review the items, I was allowed to review only one out of four. I posted a well-thought-out, completely fair two-star review for their weird, poorly fitting Lisbon Tall Boot, and they never posted the review. Ever wonder why all of the reviews on their website are 4 or 5 stars and RAVE about the products? Yeah, me too. Now I have personal evidence that it's because they don't post low reviews. Which means I'll never buy one more thing from them. (Not that difficult as I didn't like their clothing anyway).

  • Container Store

10/10/19

Years ago, I worked at a Container Store and the company had an incredible return policy. Customer service was amazing, and if something went wrong with your purchase, they'd make it right by fixing the product, exchanging it, or refunding your money. Everything was (and still is) obscenely overpriced, but I'd justify it to myself as if I were buying an insurance policy, because what could possibly go wrong that CS wouldn't fix?

Well, welcome to 2019, because they've changed their policies. The guarantee that used to be for the lifetime of the product is now for four months. Yup. You'd better hope that your purchase doesn't break or fall apart in more than 120 days. That was the exact wording from their customer service department when I tried to return the junky steel shopping cart, which completely FELL APART at about 6 months of age. "We guarantee our products for 120 days. Sorry." Well, I guarantee I'll never shop there again--not at these prices. Farewell, Container Store. Very sad to see you go the way of LLBean and other companies who've decided that the bottom line is more important than customers.

  • Slingtv

8/11/19

SlingTV is a good concept and it would be fantastic if it worked properly. I have so many buffering problems that it's nearly unwatchable. I have tons of bandwidth and can stream other services on multiple TVs and other devices concurrently, so I know it's not a problem on my end. SlingTV channels also get stuck in an ad loop, where the same ad will play over and over, 30 or 40 times, for 20 minutes or more, until I just give up and watch something on Netflix or Hulu. This is unacceptable for the price. But here's the kicker: SlingTV has NO CUSTOMER SERVICE. Zero. No customer service of any kind. They pretend to have chat, but their chat is a bot that mines your inquiry for keywords and throws up canned responses. It's infuriating. There's no e-mail, no phone number, and no one replies to inquiries on their Facebook page, either. So if something goes wrong, you are SOL. No remedies, no refunds. I recently fell for their latest scam, where you pay upfront for three months' service and they send you an AirTV antenna and amp box. Well, if you guessed that the AirTV setup didn't work, you win the prize. And there's no way to speak with anyone or cancel my service with a refund. This incident is the end of the road for my relationship with SlingTV. There are SO many more worthwhile streaming services to keep banging my head on the wall for SlingTV.

Stacey Has Earned 207 Votes

Stacey H.'s review of Plated earned 4 Very Helpful votes

Stacey H.'s review of Costco earned 4 Very Helpful votes

Stacey H.'s review of HerRoom earned 2 Very Helpful votes

Stacey H.'s review of Anthropologie earned 8 Very Helpful votes

Stacey H.'s review of J.Jill earned 14 Very Helpful votes

Stacey H.'s review of Container Store earned 3 Very Helpful votes

Stacey H.'s review of Imperfect Foods earned a Very Helpful vote

Stacey H.'s review of apotheke.com earned a Very Helpful vote

Stacey H.'s review of Chewy earned a Very Helpful vote

Stacey H.'s review of Keds earned 2 Very Helpful votes

Stacey H.'s review of roomdividersnow.com earned 2 Very Helpful votes

Stacey H.'s review of Target earned 23 Very Helpful votes

Stacey H.'s review of American Consumer Opinion earned 6 Very Helpful votes

Stacey H.'s review of Industry West earned 12 Very Helpful votes

Stacey H.'s review of G.H. Bass & Co. earned 3 Very Helpful votes

Stacey H.'s review of Interior Define earned a Very Helpful vote

Stacey H.'s review of Universal Standard earned 4 Very Helpful votes

Stacey H.'s review of Meowingtons earned 11 Very Helpful votes

Stacey H.'s review of Society6 earned 3 Very Helpful votes

Stacey H.'s review of WikiTree earned 17 Very Helpful votes

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Stacey Has Received 2 Thank Yous

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Natarsha Y. thanked you for your review of WikiTree

“Thankyou for telling the truth”

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Jane S. thanked you for your review of Freshly

“Totally agree. This food tastes bad.”

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