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Firstly, I live in Canada so upon my first order being received I had to pay $40 in duty fees to UPS. I received daily emails from the company regarding promotions so I unsubscribed, well then I no longer receives emails letting me know that I had been charged the monthly "VIP Membership" fee so that went on for a couple months without me noticing. Then when I noticed I had racked up a $100 credit, I emailed them to cancel my membership I was told I had to call. Their on-hold music/Katy Perry and some chick saying "Hey Adorable" every 2 minutes is probably the most annoying thing in the world. Then 20 minutes later when I got through I was told that if I cancel, I won't be able to use my credit and receive the VIP pricing. I asked for a refund and was told they could only refund the most recent charge. Then I went on and ordered a bra and panty set. Most uncomfortable bra I've ever worn, and again duty and taxes. Then I called back to cancel my membership and was on hold again for over 20 minutes, I got mad and left a detailed message for a call back. Then I also emailed them to let them know that I had left a message and didn't have time to wait on hold. This was on December 16th. I never received a call back! Then on January 5th I emailed again asking if someone could please call me back so I could cancel my account and I received an email response on January 16th letting me know that to cancel I have to speak to a customer service rep at 1-800... etc. Are you serious? So I called back today (Jan 16) waited on hold for 10 minutes (despite the 3 minute estimated wait time) and finally cancelled my account. In summary: If you don't have time to check every month and skip your VIP membership fees don't order from this company.
S T.'s review of Adore Me earned 2 Very Helpful votes
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Hello,
Thank you for your review. We are sorry to hear you had an unpleasant experience.
First of all, we would like to apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue. Please note that we offer a no-questions-asked 30 day refund policy for unwanted store credit. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to call within our 30 day limit to request a refund.
Moreover, regarding international custom fees, they are, unfortunately, are beyond our control. Any package crossing international borders may be subject to local regulations and fees. In Canada, this amount varies from 5% to 15% of the order price, depending on your shipping address. That said, we do our best to assist shoppers throughout the process! We understand your frustration and apologize for the inconvenience. You can ask for a readjustment of the custom fee by completing this form: http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g.pdf and sending it to your CBSA Casual Refund Centre (address is at the bottom of the form).
That being said, we deeply apologize for any inconvenience we may have caused you.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com