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I think the word will spread that Booking.com are not a company to be trusted. I have been waiting over a month for the refund they promised. Numerous emails and telephone conversation and always they promise that the money will be paid in 5 days or by the end of the week but still no action. It is just talk. They will promise to investigate the matter further. I can see by their responses to previous reviews on this website that they use polite customer service tone to make you feel reassured that they will investigate the matter further. Warning be very wary of this company. Try someone else or just book with the hotel direct.
S T.'s review of Booking.com earned a Very Helpful vote
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Empty.
Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
Hi There,
I'm sorry to hear that you feel this way. I would like to review your reservation to see if there is any way I can assist you. Can you please provide me with your booking number?
Regards,
Regi
Booking.com Customer Service Team