Srt C.

Bought two 450HT's for the kids for christmas this year. Both arrived very rapidly and were exactly as listed on the website. Each bike had a very minor issue: One had leaking tube, other had a broken small plastic clip. After an email to BikesDirect support, replacement parts were in the mail THAT DAY and I had new ones in-hand with 3 days. No questions asked and I amazed at their response! I'm very pleased. As for bike quality, I was also impressed. I was skeptical because I bought one of the lower priced models. Quality is comparable to bike-shop bikes and MUCH better than big-box store junk. Going to order from them again, once I get some money saved. Nothing bad to say.