S R.

Airbnb doesn't care about your safety or you vacation. They just want money. I had a terrible experience with them. We couldn't get into the place we booked and it was late at night. They told us to find a hotel and they would pay for the cab. After searching for a hotel until 2am we found one. They then wanted us to spend a day of our 3 day vacation trying to use another airbnb place and if it didn't pan out we were on our own. So we made the decision to enjoy the rest of our vacation since we already lost 1/2 a day because of them and stay at the hotel. We asked that they pay for 2 night, they renegged on everything. I had to ask that the phone calls be pulled. 18 emails later they paid for one night at the hotel and took my $250 credit. Then they locked me out of the account and said they will not engage me, that they didn't provide good customer service and they are sorry for that but this matter is closed and they will not speak further to me. I called back and got a rep who was stoned. I wanted a name in someone is corporate to discuss this customer service as they protect each other. He wouldn't give me one. I eventually found a name but it didn't matter. I mailed in letter about what happened and copies of the emails... no response. I would not recommend using airbnb. If something goes wrong you're screwed.