S R.

I would never order from Shoe Me again and will let all my friends and family know not to either. I caution anyone looking to use them.

I was excited to have a Canadian option to buy shoes. I have tried a couple US companies but the shipping was frustrating and it ended up costing a lot with exchange.

I order 3 pairs of very expensive shoes on June 2 but it too 2 months to receive them and a ton of hassle. I waited 4 weeks thinking it was a shipping issue but I finally got an email July 2 stating my shoe order was suspended for random audit purposes and I needed to contact them or my order would be cancelled.

I tried phoning for about a week but sat on hold for about an hr each time. I was getting frustrated because at one point I sat on hold for 30 minutes then the phone cut out and I got message stating they were now closed and call back another time. Having started my career in a call centre I am familiar with proper call centre etiquette and know that you stop incoming calls at close of business but you finish with the people waiting on the phone before you leave for the day, so this really annoyed me.

I finally got someone on the ling and although the person on the phone was polite and helpful he advised a mistake had been made an the order was cancelled instead of suspended on the day the email was sent to me. He reordered my shoes and gave me a 15% discount for the trouble.

He advised my shoes would be there in 2 business days and they were however Purolator had the wrong address for me so it took a couple extra days for them to come back and leave them on my porch.

When speaking with the rep earlier I asked about returns since it had taken 2 months for my shoes to arrive and I was worried they would use this in the return timeframe. He advised that it would only start once I actually received my shoes.

I tried them on and 2 of the 3 pairs were too big for me and they did not carry a smaller size so I wanted to return them. I looked at the online policy and it stated a 100-day return policy (no other disclaimers were included regarding timeframes). I was leaving for an extended vacation so I figured I would have more time to return them once I got back. There was no return slip or paperwork included in the delivery so I knew I would have to call them again to find out how I should send them back, since the online policy indicated they only accepted certain paperwork.

I got my shoes Aug 5 and called them Sept 17th when I got back home. The rep said that she would send me paperwork to return the shoes but that they would not refund me and I would have to take a gift card or store credit instead, since it was past 30 days. No where had I read this policy online and no one had ever mentioned it before. I explained all the problems I have had to get the shoes and she said there was nothing she could do. I do not want to be forced to order more shoes and had this policy been clearly stated I would have sent them back before my vacation or I would have taken accountability that I did not send them back in time, but I could never have known.

I am beyond frustrated with this company and am now at a loss of $400-$600 for these damn shoes. I can try and sell them but I doubt I will have much luck since my feet are so small most poeple aren't looking to buy shoes this expensive for such small feet.

I feel cheated, ripped off, stolen from and horribly ashamed that this company is Canadian. I expected something like this from a US company but I have never received such poor service from them. I will never shop with Shoe Me again and will let all my friends and family know to avoid them as well unless they feel like being scammed. I will also be reporting them to the Better Business Bureau since they clearly make up these policies on the spot. It makes me sick to my stomach.

So if you are going to purchase with them, just know that it is Buyer Beware. Shop at your own risk.