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Yes, one star means "doesn't get any worse than this -- stay away!" I ordered two mugs, both with customization. One mug was perfect and the other had no personalization. I contacted customer service via email and have never heard back. I've tried to call three days in a row and the line is either constantly busy or the recording says to hold. Well, I did hold for 42 minutes one day but that's too much to expect for a repeat patience session! This company has worse customer service than even Comcast. At least Comcast picks up the phone! Will never order anything from Zazzle again and I will tell everyone I know to do the same.
Tip for consumers:
STAY AWAY!
Squiggoil P.'s review of Zazzle earned a Very Helpful vote
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Hi. Unfortunately, due to the holiday season our CS team is extremely busy trying to get to every call and e-mail that is received. We do see that our CS team was able to assist you with your issue. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.