Spencer W.

I purchased a snow blower in November, shipped to me in December used it twice the cord snapped off in a very strange way just came apart. When I sent the email to woot In January, I got the generic reply we are busy from holidays please excuse us while we catch up, I figured OK, woot usually means what they say and I figured this was being rectified only to email several other times in January getting the same generic reply.

Finally after waiting over a month, they sent me an email stating to go to the maker, I explained that unit was new and was under the net 30, they explained they do net 21 and I was past them and needed to go to the source, of course another week went by before they replied. I emailed the maker, they asked for pictures, I sent them, didn't hear back emails again and again and they finally sent me an email stating that they were sending a new cord for me to put on the unit, keep in mind the cord is a 2 piece cord, they cut it in half and sent me half of the cord, you can even connect half of a cord to the unit. *FacePalm*

Warranty will be void if I do the work and there is a chance I could connect it wrong and get electrocuted. This whole experience has made me take my business elsewhere. I have filed complaints and have written posts and plan on writing more. I am protected on my purchases. I also know there is something called the lemon law. Strange that this company does not take its customers seriously...
Don't buy it save your money. After doing my due-diligence on the company, I am not the only one who feels this way.

Keep in my mind the area we use it for is about 8x8

Now the maker is insisting I go back to the seller and after a few days the seller (woot) is now sending me back to the manufacturer. What an awesome experience woot, CLTV is something you are missing and frankly your competition will capitalize on it! Not to mention selling something that is discontinued will ultimately end up as your problem.