I am totally bewildered by the one star ratings for Zulily! My experience has been the best--great clothing, books and toys for our grandchildren and superb household items and affordable clothing for their parents. None of the items which I received could be considered of inferior quality. Much of my shopping for Christmas was done at what I consider a fabulous site. Furthermore, I have found the customer service team to be responsive and pleasant. Zulily will always be the first place I go to shop!