Sora L.

Depsite how highly rated this website came to me I had a terrible experience with them that has resulted in an ingoing vattle just to get a refund on a 20$ item!?

In the beginning of September I placed an order for fabric that totalled 358.78$ CAD within a week I recieved my order. The quality wasn't what I was expecting or what I had paid for but still usable. However one item that I had ordered came to me as completely the wrong item and colour. No problem I thought I'll just email them and ask for ane exchange. That's where the trouble started. I emailed them and got a seemingly robotic response instructing me to reply with
In 24hours with what I would like as a replacement. Within an hour of recieving the email I replied and asked a simple question when would the item I ha original bought be restocked. A day goes by and no reply. So I send another email asking again. No reply. Fine I'll just pick a different fabric and get that instead so I send that out and they reply saying they cannot give me that fabric because it is a different value than the one I ordered. I offered to pay the difference and recieved no reply. After waiting another day I sent another email asking for yet a different fabric of the equivilent value. Three days go by and no reply. Sooooo I send another email by this point its been about a week since I had first contacted them and nearly a dozen emails. This time I got a response almost immediately but it qas far from good news it said in the same robotic tone that because I failed to reply within 24 hours I was no longer eligiable to recieved a replacement. UM WHAT!? I replied immediately with screenshots showing that i had in fact replied while they had failed. I got an automatic reply back instantly saying I would recieve a reply in 24 hours. Not once during my exchanges was I ever treated like a person but now they began to dogde my emails. Fast forward three days and I recieve yet another autonomous email saying that I would be recieveing instructions from UPS on how to return the item. NO WHERE in that email did it say anything about an exhange, refund or even an apology for ignoring my emails. Again I replied and asked for clarification, a day later I recieve the same robotic reply saying that once the fabric is recieved by them I would recieve a refund; completely ignoring any of my other questions or concerns. Its now been 2 weeks since my first email and not only have I not recieved the email with the prepaid shipping label from UPS but I have not recieved any replies form further questions. Honestly they are expending more effort and resources dodging me than it would take to help me and save this customer relationship and that just saddens me. As a business owner myself this is just despicable and I would never let such treatment happen to my customers!

I am amazed they have any customers at all when the refuse to answer emails, blame things on their customers, dodge refunds/exchanges, reply like a robot and never ever apologize! I hope they read this message! Let this serve as a warning for anyone wanting to from fabric.com as they will provide you with questionable quality material at expensive prices and test your sanity as a human being by treating as anything but!

Good $#*!ing Luck!

Saw the PayPal offer and decided to take a closer look. Ive done enough internet shopping to recognize a fishy site when I see one. So I decided to read some reviews to confirm or disconfirm my suspicions. So glad I did. This site hardly seems like a professional business and it has me concerned that is "backed" by PayPal
Buyers beware! Always do your research. :)