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I have been a customer of Swap.com for 6 years. It used to be an outstanding business run by helpful, kind people. Things have changed. Customer Service is rude and unhelpful. Items are not correctly described and are often in very bad shape. They say they have a "no hassle guarantee" but that is a lie since they won't refund your payment when items are returned. The items were so badly worn that I would've been embarrassed donating then to Salvation Army. Customer service as insult to injury. The agent I've dealt with is Phillip and he is rude and snarky. I would just avoid this company entirely. They are dishonest and have no desire to make their customers content.
Quibids is a SCAM? Just to look at the site you have to sign up and they immediately charged me $60 withoutbfirst warning me. Then they said it would take "the bank" 5 days to issue my credit. Even the customer service person sounded shadey. Stay away from this, people. They compare themselves to eBay but it is a SCAM!
Sophie S.'s review of Swap.com earned 6 Very Helpful votes
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This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's...
Hello Sophie,
We apologize for any recent poor experience you had in working with our customer service team. If you have specific examples you would like to share regarding the type of service you received, I would greatly appreciate it. We do not have a Phillip, however I would like to understand the concerns so I may address them with my team.
Regarding our return policy, we provide store credit or credit back to the original form or payment based on the reason for returns. Our return policy is displayed via a link for each item you add to our cart, and the return policy is also in our "Help" center as well.
We would like to better understand your concerns so we may rectify them for you. You can reach our customer service at assistance@swap.com or 630-296-0146.
Sincerely,
Swap.com