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I ordered a coat 4 weeks ago, with Expedited Shipping option... and my order still "processing".
I just read some reviews (Scam adviser and here)... I should read it before order. The "live chat" doesn't work (even if I'm during the business time.) It is definitely a SCAM. DON'T USE ROSEGAL. God I hate them and I feel pretty naive...
Tip for consumers:
DO NOT use this site.
Sophie S.'s review of Rosegal earned 5 Very Helpful votes
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service