Sophie B.

Native Box is a scam. I signed up for a three month subscription and only received 1/3 boxes. The box I did receive was sent an entire month after I had ordered it and only after I contacted them twice to remind them. The products in the box I received were dodgy, and three of them are actually made by companies registered to the owner of Native Box (NativeBox Coconut Sugar, Anerah Skincare herbal face steam, Essentially Natural surface cleaner). In addition, they have not replied to the seven emails I've sent them regarding my missing boxes, I have emailed all five email addresses listed on their website and two of them bounceback. Their phone number does not ring either. But, they are still very active on Facebook and will happily accept your money via their website.

The worst customer service experience I have ever had EVER! I ordered 6 items from iHerb.com and only 3 of them arrived. When I asked about it (thinking maybe the package had been separated into two) they claimed "We do not re-ship orders internationally" (I am in Australia)
1) No where on there website does it state this as a policy for international orders
2) Technically it's not re-shipping if the item has been forgotten in the first place.
They then stated that they would be refunding me in 'store credits'. I advised that this was ABSOLUTELY not okay and could they please either send me my items or refund my credit card.
They then sent me a confirmation email for the amount i was owed advising it would be refunded. Was that the end!?! OF COURSE NOT! A few hours later they sent ANOTHER confirmation email advising that a different (lesser) amount would be refunded.

This amount WAS actually refunded (to my surprise) but they still owe me the remainder which I have now enquired about FIVE times, the first being almost two weeks ago now. So far they have been ignoring me. Really immature and pathetic. Strongly recommend staying away!