Absolutely shocking company! Ordered my shoes few months back for an event for £17.50, thought that was the end of it - no emails after about membership etc. The other day I looked on my online banking to see they have taken £70 from my account! I rang up and asked why on earth would they be taking money from me! Apparently I was a VIP member and hadnt 'skipped' the emails as they call it. I never got any VIP membership protocols to say I was in this and no monthly reminders reminding me to 'skip'. I have had to ring them 4 times now as they have not refunded me the money and when you say you want to cancel they try and get you to stay so badly in such a desperate way. I STILL have not had the money refunded - and if its not in by the end of today I will be taking it a lot further. DO NOT USE THIS COMPANY.