Sonya D.

Let me preface this testimony by saying after all this grief, I filed a complaint with the BBB only to find Pickupflowers has many previous complaints and the lowest rating: F. As in Fail.

I ordered some roses and lilies to be delivered to my sister in law for her 30th birthday. The cost: 52 Euros. They never arrived. So I spent the next 4 days trying to get a refund. PUF apparently has a "24/6 customer service phone numbers" I tried both the numbers in the USA and in the UK. No one is ever available. Either you get an answering machine asking to leave your contact information, in which case they never call you back, or the line is picked up but no one speaks. The only communication available is their "live chat" or email. After speaking to 4 live chat people, (oh, and be prepared to wait and wait) and numerous emails, PUF finally promised a refund.

Then, a week and a half after this, I rec'd an email saying my flowers had been delivered. My sister-in-law sent me a picture of the flowers and they were a handful of daisies. Again, with much difficulty, I tried to contact PUF to discuss why my credit card had been charge without my authorization and after I was promised a refund. They refused to discuss this question. I also queried about sending daisies in place of lilies and roses. They told me that daisies are an acceptable replacement for lilies and roses in their "substitution policy". And, I was eventually charged 59 Euros.

So, to sum up, 5 days late, unauthorized charge, daisies, 59 Euros. I suppose I should be grateful their was not more hidden costs considering the business ethics of this company.
Don't use this terrible company to send flowers. Their advertising is false, their customer service is pitiful and they are completely without ethics.

Just a little update: PUF has to date (April 22/15)not responded to the complaint I submitted to the BBB. Also, I replied to "Betty' - you know, the 'bla bla we're sorry, call me, email me and we will straighten things out' response to this review. Betty doesn't return calls or emails so save yourself the trouble of contacting. Still the worst flower delivery company out there, and maybe even a little worse for more false portrayal of their customer service!