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My order didn't arrive then I was informed it was returned to the warehouse. What a load of
Bull$#*!!
Dear customer,
Thanks for your recent message.
I`m regret to inform you that your local post office returned the package to the warehouse just because the package was unclaimed too long, you can just contact them to verified this.
The package still in your country now, if you don`t want to pay for the reshipping fee, please just contact the shipping company to pick up your package, ok?
The tracking number is CA*******2026, the postal number is *******wjy**************.
But if you don`t need your package any more, it will be returned to us, and we must pay for the taxes for the import, it is really expensive, so we have to ask cargo agency to destroy the package, so, we cannot give you a full refund, the refund will no more than 30% of the price of the items, and the shipping fee won't be refunded.
In that situation, you and us will lost more, so i hope you can pay for the reshipping fee and accept the pakcage.
Thanks for your understanding and supporting in advance!
Best Regards
Avril
Tip for consumers:
DON'T USE THIS SITE!!!
Sonia M.'s review of Rosegal earned 10 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Sonia,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service