I placed an order for three items, when I hit submit I received an error message. I then proceeded to their website which stated if you don't get a confirmation email your order did not go through. I then tried to place the order again and continued to get an error message. I tried a few more times, never got a confirmation email so I just have up.
Then days later I received multiple emails stating my order(s) have been shipped. I received 15 items and got charged for them as well. I called, followed their return policy, and now they say they never received my items. They will not refund me my money. Do not buy from this website!
Hi Sondra C.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.