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sofia c.

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1 Review by sofia

Raffaello Network

  • Raffaello Network

“Awful customer service”
1/6/16

I ordered a Ferragamo tie before Christmas and it was lost in the post by DHL. I have been in contact with the team a number of times regarding a refund and have heard nothing back. Now when I call it constantly says the number is engaged?

This is appalling customer service! I want someone to get back to me immediately to confirm that my refund has been processes and give me a date for when I can expect refund payment to arrive.

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Maxime G. – Raffaello Network Rep

Dear Sofia, we are absolutely sorry for that, Christmas is a special time of the year, everything is slower. As I told you on the phone today morning, we will have the definitive answer tomorrow. Thanks for your patience.

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