Sl L.’s Reviews of Groupon & more

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9/24/13

Two bad experiences.

First experience - I ordered a Valentino handbag that was gorgeous on the website. I received it and it felt and looked like crap. I took it to the Valentino store and they confirmed it was NOT an authentic Valentino bag. I'm not sure how they can get away with selling fake bags when I paid almost $500 for this item.

Second - I should have learned from my first experience, but I bought a jacket and a few other items from them. They lost the package. Somehow they don't require a signature on the package and the package was claimed to be delivered. It was never delivered, as my doorman can vouch for that. They log every package that comes into the building and this package from ideeli never came.

Ideeli seemed like a great website, but unfortunatey I would stay away.

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DeeDee L. – Groupon Rep Over a year old

Hi SL,

Thank you for taking the time to share your feedback on SiteJabber. We're very sorry for any experiences on our site that were less than pleasant. The handbag you purchased was an authentic Valentino Handbags item. Valentino Handbags is licensed under Mario Valentino SPA. The bags are made in Italy and are made of the finest leathers in the luxury industry. This brand has been sold in Europe previously and has recently hit the US market. If you haven't already returned this item and you want to, please send me a private message with your order information and will create the return. I'm also sorry to hear that the package was lost in the shipping process and the UPS/USPS didn't deliver the package as they stated they did. If you haven't already worked with customer service on this please let me know and I can have this investigated and issue your refund if you have not already been given one. If you need any further help with your orders, please do not hesitate to reach out to me directly.

Best,
Jason Faria
Director, Customer Service