They gave me a date that my turtles would ship, and then shipped them 2 days later. Then, instead of shipping them express mail as they promissed, shipped them Priority US Mail, charging me $24.95 and only paying $6.95 for shipping. When I finally got the box, it was unmarked, the only padding was newspaper and the turtles were in a round clear plastic deli container with holes poked in it and a damp kleenex for moisture. The turtles were still alive but appeared dazed and dehydrated. It was 80 degrees that day. I waited all day long for them to arrive because I was worried they would be left in the heat. The mail carrier apparently "forgot" they were in her van and had to come back in her own vehicle after 5 and drop them off. I was having a nervous breakdown that they were going to die because of the heat. When I saw the packaging I was livid. More people need to know about this so that this company stops this cruelty to animals.