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I have used this site for 3 year with no problems. This year I ca file my state taxes it keep saying credit card decline on all 10 of my cards. I have entered all the info correct & all card have cash on them. I can't file my Louisiana state with another software due to the federal was filed with freetaxusa. Freetaxusa customer service haven't tried to resolve this issue with their software so many people are having the same problem it needs to be repairs asap. Or tell us how to go about filing our state tax.
Tip for consumers:
Don't use this site you will not be able to file your state tax with them. Taxact is a good site that allow you to make payments with no problem.
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Hi S. J., sorry to hear you’re having trouble with your payment. I’m happy to help. Please contact me at sam@freetaxusa.com with your username so I can take a closer look at what is going on.