On booking a hotel for my holiday I expected to pay the price that it said on the website... hence searching around on a website such as this for a 'bargain'. When the money got taken from my account I was overcharged. I emailed Booking.com to complain about this issue, intially I was getting relatively rapid replies (every couple of days), as they requested information and eventually I got offered a refund... that was over 11 WEEKS AGO! Since then I have chaced them up and no replies! Disgusting service!