I cannot believe what a scam this is! Like so many other people I have read about, I without knowing also signed up for a VIP membership when I bought a pair of boots that were of a very poor quality. I rang up the next month to cancel in disbelief that they could actually do this. I was assured that my account was cancelled and that no money would leave my account however they have so far taken £140 (this doesn't account for the £35 I paid for the boots). Do not use this terrible website!