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Aweful, I have used MyUS for a number of years but their service continues to slide. In 2013 they changed their Dimensional Weight factor so that now almost every package has penalty weight added to it. We all know that courier dimensional weight is a scam.
Recently these guys require the name and address of the packages, who does this? How the hell am I supposed to know the sellers name and address. All in all it really hard to do business with MyUS and potential new customers should carefully consider using them almost certainly the 'savings' are not real as your reliant on MyUS to package most efficiently and there is not incentive for them to do so.
Simon M.'s review of MyUS earned 4 Very Helpful votes
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I'm very sorry to hear this, Simon. U.S. Export regulations require that we have the name and address of the seller on file before we export your goods. In most cases, we can get this information from the packaging. Sometimes, though, it is necessary to ask for this information from your merchant invoice or payment receipt.
I also very much appreciate the comments about the dimensional weight changes. We are currently evaluating options that will make pricing much more favorable for you, so please watch your email for a special announcement soon!