We booked a hotel in London through Getaroom.com. They sent booking confirmation. The day before we were due to travel a friend told me to check my reservation with the hotel as he had heard getaroom were unreliable. I checked and the hotel knew nothing of the booking. After numerous calls to Getaroom costing me over £30 it was sorted out. Only contact number for them is in America and they didn't answer my emails. They have refused to refund the cost of my calls and refused to call me back saying it was company policy not to call customers back. When we arrived at the hotel they told me that they get numerous problems with Getaroom and advised I use another agent in future. I strongly recommend you stay clear of this lot!