Simone O.

ALIEXPRESS ALLOW SELLER TO OFFER TRADE VIA PAYPAL AND TO USE SWEARWORDS AGAINST BUYER - SUCH A SHAME!

I bought two sunglasses from this shop in aliexpress: Yinan Eyewear Co., Ltd. First the seller gave me a fake tracking number used in 2013 for another person. After told me that will not send the goods anymore and ask me for my paypal account to refund me direct (what is against the rules from aliexpress). I use the chat available there and was advised to open a complaint against the seller. When the seller discovered that I opened the complaints wrote me via chat several swearwords. I chat against with aliexpress and again had the advise to open another complaint for violation rules. I provide ALL screenshots (from the chat where the seller use bad words against me, offer me to deal with paypal, refuse to send the goods, the chats with aliexpress).
Do you know what aliexpress did? NOTHING
This is the answer after more than one month "processing the case":

The case has been closed for this is wrongly report.
Please kindly contact our customer service team if you have any question on Aliexpress: http://www.aliexpress.com/help/home.html#contact

I try to contact the customer service and get no one real answer or explanation why it was a wrongly report. All my screenshots are available and I would like to post them here but I don`t think is possible. A real shame from Aliexpress. Until now I thought I could trust but now I see that this company DON`T HAVE RESPECT FROM BUYERS!