simone g.

I was happy to use this platform, infact I completed 5 jobs successfully... but, with my last job I have an issue:
The job was completed and the user fully satisfied, he promptly paid to freelancer and freelancer picked their fees right after... but now, I'm trying to withdraw and I got this msg:
"Funds originated from an account that is currently under review."
They are witholding my money because they says that the user is not verified... but actually if you check his profile you can see that it is! He verified his email, is payment etc... only the phone is missing... so the claim that I would had to check this before the job!
I think that is something that THEY should verify before the project was launched... isn't it?
Now what? I did my job, I deserve my money, what if the customer will disappear? Will they refund the fees at least? I don't think so... It looks like a scam, better to stay away until the workflow will be changed!