Siggi F.

I booked the below vehicle via live chat and telephone and made it clear that I needed to rely on prompt delivery of the vehicle to pick up a group of people at Bristol Airport for 3.30 pm that day. I was assured that the vehicle would be with me on time.
I then phoned around 9 am on 18 June ( the day of the delivery) to again make this point and I was told that the vehicle would definitely be with me either before 2 pm or at 2 pm. No later than that.
I phoned the company at 2.10 pm to raise my concerns that the vehicle still had not arrived and was told that someone would phone me straight back. This did not happen and I rang at least 5 times between 2 and 3.30 pm to check on the whereabouts of the bus.
Twice, the phone was put down on me as soon as I said who I was which I found extremely rude. I received no call back from your office at any point and no apology. When I phoned at 3.30pm I asked to speak to senior management and was then given the number of the bus company based in Cheltenham and had to deal with the issue myself. Again, no phone call or communication from your company at all after to see if things worked out for me.
As a result of being late and having to change plans, the group was let down and we missed out on a prepaid guided tour of Bath that day which I was unable to cancel. This was £150.
In addition, the bus itself was not in no fit state:
1) The back door was damaged inside the hinge broke off which had been badly damaged and badly put back together with the result that we were unable to shut the door properly and had to get this repaired temporarily.
2) The windscreen wiper on the drivers side flew off on the last day when it was raining leaving me to drive the vehicle without proper visibility back to the airport. On examination, all windscreen wipers were not fit for purpose and should have been replaced quite some time ago.
3) We could not use the key fob as the batteries were empty.