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Sifu L.

Contributor Level

Total Points
90

1 Review by Sifu

  • DHgate

12/5/15

I HAVE NEVER WAITED MORE THAN 7 DAYS FOR AN ONLINE PURCHASE. WHEN I COMPLAINED TO DHGATE ONLINE CHAT ALL THEY SAY IS TO CONTACT SELLER. THE SELLER NEVER REPLIES. DH GATE SYAS THAT GOODS WILL TAKE 15 TO 39 DAYS BY CHINA POST. I COULD RUN TO CHINA AND BACK IN LESS TIME. ABSOLUTELY RIDICULOUS!

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Joy Y. – DHgate Rep

Hi Sifu L!

I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment.

We do encourage you to send a message to the seller so that they can directly update you since they are the direct shipper for the item and they can call the shipping company they used.

To contact the seller please go to your Active orders page and click the\"Shipped\" orders located at the LEFT SIDE of the page so you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option\"Message Seller\" and you will just need to click that.

Rest assured, your payment made is safe in DHgate and it will not be released to the seller unless you will receive your order and is already satisfied with it.

Cess,
Dhgate Customer Service

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Sifu L.'s review of DHgate earned 10 Very Helpful votes

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