Shoppingsmy T.'s Profile
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Member since: September 2011
1 Review by Shoppingsmy
I am disgusted with the poor customer service, the long shipping times and the lost packages from Ideeli.com. Every order takes one month or longer to receive (ridiculous! - I pay the same amount as other customers but have to have my shipment delivered by UPS ground then transfered to USPS package services which ships my item to me via BOAT, wth?) At least offer the option of sending via faster shipping with higher cost-geez. But the worst thing is that after waiting a month, they lose my packageS - yes 2 of them, from the same order?!!! One was delivered to an address in another state and the other package was marked "moved left no forwarding address" I have lived in the house for over 4 years. Unbelievable. So I chat for about 20 minutes with the customer agent who barely speaks or spells proper English and request that all of my orders not yet shipped be cancelled and any credit due should be refunded to my credit card. She tells me only $48 can be returned to my card out of $500+ What?! She says that unless it is the fault of Ideeli that they will only issue refunds in form of credit. I told her that this entire mess was because of Ideeli and aske that they issue me a refund not only for the order that is over one month old, sent in two shipments (why?) and BOTH lost but also for all of the orders not yet shipped which I do not want to wait over a month for. She said she could not.
To date, I got $10 credit for my inconvenience. I plan to open a BBB claim and file a case with the Federal Trade Commission and Consumer Protection Agency.
IDEELI is terrible.
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Jason F. [Ideeli.com Rep] Hi Shoppingsmy T.,
I'm just as upset as you are to hear of this experience. Can you send me a private message with your user id so I can investigate the incidents you've referenced? Please rest assured that I will work to get to the bottom of this and make it right in any way I can.
To help you understand our shipping policy: for most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. I will definitely share your feedback with our Internal teams so we can continue to enhance our shipping policies.
I look forward to hearing from you and to being of help.
Best,
Jason Faria
Sr. Manager Customer Service
Neelie S. Wow! For the most part, my shopping experience has been awesome! They provide an estimated shipping date and it's always right on target. Customer service has always been very pleasant. I'm shocked!
Jason F. [Ideeli.com Rep] Hi Neelie,
Thanks so much for your support. As you mentioned, we try to make the shopping experience more convenient by providing an estimated shipping window on each individual item page during the sale, as well as on your order confirmation. In the case of an inadvertent error or shipping delay, our Customer Service team is dedicated to making things right.
I hope you received my reply on your previous post? I look forward to hearing from you and further assisting.
Best always,
Jason Faria
Sr. Manager Customer Service