They are not friendly, not helpful, an will rush you off the phone to talk to other customers. If you make a reservation hours before you check in they get you with a 2 day before consultation. Doesn't make sense. It's a scam to keep your money. I'm cancelling my credit card. And will only pay where check into a hotel or make reservations with the hotel itself. If I have to pay more for better service I will... I wonder if the people that run this site book from this site?